Returns and Refunds
OSG Seeds offers a full refund on orders prior to shipping. OSG does not offer refunds on any orders for any reasons at all after the items have shipped. Only in the event that a product has been damaged or is faulty will OSG Seeds consider offering a replacement order at its sole discretion.
OSG Seeds takes a photograph of every order before they are shipped, therefore if you receive the incorrect product(s) or the seeds are damaged, OSG Seeds will offer a replacement at OSG Seeds’ sole discretion and will only consider a replacement after a customer provides sufficient photographic evidence. In the event that OSG Seeds confirms that OSG Seeds has made a mistake, then OSG Seeds will re-ship a replacement product(s) free of charge.
Under no circumstances should you send packages to us. Any packages sent to us will be refused or returned to sender.